The GBTA Business Traveler Sentiment Index™ in partnership with American Express is a proprietary, data-centered barometer based on business travelers’ attitudes toward five key components of business-related travel:
- Overall Trip Experience and Travel Friction – Business travelers’ attitudes toward air travel, hotel stays and ground transportation
- Travel Management Policy Friction – Attitudes toward company travel policy management, flexibility and comprehension
- Expense Tracking and Management – Satisfaction with business travel expense management and tracking, and using credit or charge cards for business travel
- Business Travel Safety – Satisfaction with employers’ efforts to keep travelers safe while they’re on the road
- Social Media Experience – Attitudes toward using social media while traveling for work, including finding or posting reviews of travel suppliers
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