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Hotels Feature: Four Seasons, The Langham, and Viceroy

Four Seasons Hotels & Resorts. The Langham Hotels & Resorts. Viceroy Hotels & Resorts. All three brands are synonymous with luxury. Yet all three brands are distinctly different. Join us as we take a look at what makes each so uniquely special.

Four Seasons Hotels & Resorts

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” As a result, “Four Seasons today is a brand that people equate with exceptional experiences and the lifelong memories that come with them.” – Isadore Sharp, Founder and Chairman.

The above mindset and the results that followed are what propelled Four Seasons Hotels & Resorts to their March 2021 60th anniversary, which honors the opening of their first hotel in 1961 in Toronto. A Canadian-based privately-owned company, there are more than 120 properties worldwide.

With an eye toward the future, and a growing list of luxury hotels, residential properties, retreats, and resorts, Four Seasons recently brought on board acclaimed designer Isabel Pintado in the newly created role of Senior Vice President, Design and Innovation. Planning for more than a dozen future properties in locations such as Mallorca (Spain), Napa Valley (California), Tamarindo (Mexico), Taormina (Italy), Cartagena (Colombia), and New Orleans (Louisiana) to name a few, the Four Seasons brand is destined for another 60 years of success! Their latest program, “Lead with Care,” in response to the global COVID-19 pandemic, is no exception to how they take care of their guests – like family. From private retreats to a home-away-from-home (sometimes on the other side of the globe), Four Seasons truly knows how to provide glorious memories.

The Langham Hotels & Resorts

“Managing hotels is serious business but that doesn’t mean we can’t have fun along the way. We don’t take ourselves too seriously; there must be a twinkle, a playfulness, to make consumers remember you, and to motivate the team.” – Stefan Leser, CEO

Celebrate the Everyday. Seems simple enough, but The Langham Hotels & Resorts lives and breathes their motto with all their guests worldwide, and in a way like no other. With more than 30 properties over four continents – including 13 in China alone – The Langham Hospitality Group understands what it takes to provide a luxurious, meaningful experience. The hospitality arm of Great Eagle Holdings, a leading Hong Kong property development company, their history dates back to 1865 when The Langham, London opened.

Their most recent undertaking, The Langham Nymphenburg Residence in Munich (“a majestic 490-acre imperial estate of Nymphenburg Palace”) exceeds their reputation of elegance. A private sanctuary with the exclusivity of The Langham touch, it’s been described as regal, artistic, mesmerizing, and majestic.

Moving into the future, The Langham Hospitality Group shows no signs of stopping, with uniquely individual hotel properties planned in some of the most beautiful and exotic places on earth, including: Venice (Italy), Chengdu (China), Tokyo (Japan), Nanjing (China), Gold Coast (Australia), and San Francisco (California). Plus, there are plans to open residences in Bangkok (Thailand) and Jakarta (Indonesia). Often ahead of the times throughout it’s history (first to install hot/cold running water and hydraulic lifts), the Group boasts a “Guests of the Earth” program that focuses on worldwide commitment to sustainability and the impact of energy and natural resource usage.

Viceroy Hotels & Resorts

“Our job is to create environments that make people proud; pride is probably the most potent force in business. I look at my own industry in hospitality: pride has a fundamental connection to an increase in productivity, decrease in turnover, and uptick in brand advocacy. Most importantly, it creates an environment that colleagues love to work at and where consumers want to be.” – Bill Walshe, CEO

Described on their website as offering “provocative design, intuitive service and imaginative art encounters,” Viceroy Hotels & Resorts provides its guests inventive and inspirational stays.

Now celebrating its 20th anniversary, art plays a significant role in each property with the employment of local artists who can deeply express the location’s culture. Eclectic design and architectural influence from each of its cities around the globe provide guests with a full-immersion experience. One that often draws out emotion and self-reflection.

Each property is also categorized into one of three experiences: Lifestyle Series, Icon Collection, and Urban Retreat. From the Riviera Maya (Mexico) to Chicago (Illinois), Sugar Beach (St. Lucia) to Snowmass (Colorado), and Santa Monica (California) to Washington, D.C. – and beyond, travelers can pick their journey to fit their needs. It’s no wonder Viceroy repeatedly earns praise from Conde Nast Traveler, Travel & Leisure, The New York Times, and Vogue.

Loyal Viceroy Hotels & Resorts guests will be delighted with future planned hotels and residences in Serbia, Portugal, Panama, and Columbia, continuing the trend of chic, modern, and innovative experiences. And, in the age of a global pandemic, their “Promise of Cleanliness” program puts guests at ease when recharging and relaxing at their home-away-from-home. A member of the Global Hotel Alliance DISCOVERY loyalty program, members can access exclusive benefits and experiences at more than 550 hotels around the world.