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BostonCoach Rolls Out New Travel-Auditing Tools

BostonCoach® SmartReports bring greater understanding of costs and reveal ways to reduce them.

BOSTON, July 28, 2010 – In response to the persistent issues of hidden fees, overcharges and the need for greater transparency, BostonCoach today introduced a series of analytical tools that will help travel and procurement managers more closely manage their car-service spend, monitor usage and gain greater understanding of what’s driving these expenses.

BostonCoach® Smart Reports, a series of new audit tools, are being rolled out now and are gaining the attention of corporate travel managers who are looking for greater transparency into the costs associated with their car-service, corporate road show and other ground-transportation services and expenses. This introduction follows a year-long test of the program’s components.

“BostonCoach Smart Reports represent a significant step in the car-service industry and bring added analysis and rigor to help business travel procurement managers and company finance officers track usage, ultimately improving services to their employees and reducing costs,” said Larry Moulter, president and chief executive officer of BostonCoach. “Testing of the reports over the past year revealed that many companies are spending upwards of 23 percent more than they expect for car service; our analytics are helping travel managers pinpoint ways to more effectively manage their spend and their car-service program.”

All in the Detail

SmartReports comprise more than 10 levels of analysis for use by travel managers on a monthly, quarterly or semi-annual basis. One view, the Audit Report, presents a detailed accounting of ride counts that clearly points out the differences between quoted vs. actual costs. “The Audit Report is particularly helpful to travel and procurement managers because it helps them ensure that they are only paying for what they agreed upon.” Moulter said.
Meanwhile, a second view, the Travel-Management Report, is generated to help gain a greater understanding of how car services are used across an entire organization. Reports are available that list:

  • A company’s most frequent users and top pickup locations
  • Users who are incurring excessive stop-time and/or wait-time charges
  • Names of users who are excessively cancelling rides but still incurring charges because cancellation policies were not met

“BostonCoach’s travel-auditing tools are being used by more than 70 client companies today and the number is growing; we expect quite a few clients will be looking for the additional insight they provide,” Moulter said.

About BostonCoach

BostonCoach provides safe, reliable and convenient chauffeured and group transportation in thousands of cities across 40 countries. At the same time, BostonCoach offers innovative programs and technology to help clients reduce, manage and control their transportation spend and risk.